Frequently Asked Questions

What products does Lumina Light Store offer?

We offer a wide variety of lighting products including table lamps, ceiling lights, portable lamps, and decorative LED lighting.

Where do you ship?

We currently ship to the USA.

How long does shipping take?

Standard shipping takes 5-7 business days within the USA.

What is your return policy?

We accept returns within 7 days of purchase if the item is in its original condition.

How can I track my order?

You will receive a tracking number via email once your order is shipped.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the USA! Enjoy the convenience of having your favorite lighting products delivered to your door without any shipping fees, no minimum purchase required. Happy shopping!

What payment methods do you accept?

We accept major credit cards and payment services:

Visa MasterCard American Express PayPal Apple Pay
Is my payment information secure?

Yes, our website uses secure encryption to protect your personal and payment information.

Can I cancel or modify my order?

Orders can be canceled or modified within 12 hours of placing them.

Do you offer discounts or promotions?

Yes, we frequently offer promotions. You can also sign up for our newsletter to receive exclusive discounts.

Do your products come with a warranty?

Yes, most of our products come with a 1-year warranty covering manufacturing defects.

What do I do if my item arrives damaged?

Please contact our customer support team with photos, and we’ll arrange a replacement or refund.

Can I return a product if I don’t like it?

Yes, you can return it within 7 days of receiving it, as long as it's unused and in its original packaging.

How do I contact customer service?

You can reach us via the "Contact Us" page on our website or email us directly.

Do you offer gift cards?

Yes, we offer electronic gift cards that can be purchased on our website.