Shipping & Handling

At Lumina Light Store, we strive to provide a seamless and efficient shipping experience for our customers across the USA. Below, you’ll find all the details you need to know about our shipping policies, delivery timelines, and handling procedures.

Shipping Information

We currently ship exclusively within the United States.

  • Standard Shipping: We offer standard shipping on all orders. Estimated delivery times are 5-7 business days, depending on your location.
  • Free Shipping: Enjoy free standard shipping on all orders over $50. This offer is automatically applied during checkout for eligible orders.

Order Processing

All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is processed, it will be prepared for shipment, and you’ll receive a confirmation email with tracking information.

  • Order Cutoff Time: Orders placed before 3 PM (EST) will be processed the same business day. Orders placed after this time will be processed the following business day.

Handling and Packaging

We take great care in packaging our products to ensure they arrive safely and in pristine condition.

  • Eco-friendly Packaging: Where possible, we use recyclable and eco-friendly materials in our packaging to reduce environmental impact.
  • Secure Handling: Our team carefully inspects and handles each item before shipping to ensure it meets our quality standards.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order at any time by visiting the carrier’s website and entering the provided tracking number.

Tack your order by clicking here

Delivery Delays

While we strive to meet all delivery times, there may be delays due to factors outside of our control, such as severe weather, carrier delays, or holidays. If you experience a delay, please feel free to contact our customer support team for assistance.

Shipping Costs

Not applicable at the moment

Shipping costs are calculated based on your selected shipping method and will be displayed during checkout.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer support team immediately. We’ll work with the carrier to resolve the issue and arrange for a replacement or refund.

Incorrect Shipping Address

If you realize you’ve entered an incorrect shipping address, please contact us within 12 hours of placing your order to make changes. After this time, we may not be able to adjust the shipping details.

Contact Us

For any further questions regarding our shipping and handling policies, feel free to reach out to our customer service team at [insert customer service email or phone number] or visit our Contact Us page.